Shipping policy

PAMPA uses the services of Correos de Costa Rica to make deliveries throughout the country. At this time, shipping is only available within the national territory (Costa Rica). 

Shipments are made through Correos de Costa Rica throughout the country. The cost may vary depending on the weight and the delivery location.
 

Once the package is delivered to Correos de Costa Rica, we will send you the tracking number so you can follow its progress at: https://correos.go.cr/rastreo/
 

The delivery time is 2 to 5 business days, excluding holidays or weekends. This time will depend on or may vary according to the geographic area, as well as the workload of Correos de Costa Rica at that time.
 

Once the package is delivered to Correos de Costa Rica, it is the responsibility of that company to ensure the package reaches you. PAMPA is not responsible for this delivery. In the event of any delivery issues, you can submit your case to: srvclientes@correos.go.cr or call the Correos hotline at 800-900-2000. If you need further assistance, feel free to contact us at  bypampa.design@gmail.com so we can provide additional support.
 

Correos de Costa Rica will make 2 delivery attempts to the indicated address. If after these attempts, Correos de Costa Rica is unable to deliver your package due to a failed attempt to contact you or incorrect information in the address provided, Correos de Costa Rica will return the package to PAMPA as a failed delivery attempt. In this case, to ship it again, you would have to pay the amount for your requested area again to arrange a new delivery attempt.
 

Fragile Products: Fragile products will be shipped with all the necessary packaging precautions for their protection, and the courier will be informed that they require special care; however, we are not responsible for how the courier company handles them during transport.