Refunds and returns

1. Clothing or Product Exchange Policies

 

At PAMPA, we strive to ensure you have a great experience when obtaining your clothing or products. That is why we have different policies that will help you better understand how we can support you so that this experience is the best for you. 

For clothing exchanges, we consider the following situations:
 

  • Size exchange

  • Color exchange

  • Exchange for another item

  • Warranty exchange
     

We have a 15-calendar-day exchange policy to make the exchange you wish to apply. The time to make the exchange applies from the moment you receive your package through our used delivery methods. 
 

Delivery methods used: 

Correos de Costa Rica
 

Conditions for applying the policy regarding clothing:
 

  • To meet the conditions of the exchange policies, the clothing must be new, unused, with the tag attached, and in the same condition you received it. The PAMPA team will conduct a detailed review prior to applying the exchange policy. Once the condition of the clothing is confirmed, the application or non-application of the exchange policy will be determined. 
     

  • Regarding exchanges under warranty, the PAMPA team will confirm that the exchange is indeed due to the product warranty. For this, you will have 30 calendar days from the purchase date to make the exchange.
     

  • To carry out any type of exchange, it is essential to present the electronic or physical invoice.
     

In case of non-compliance with the previously mentioned steps, PAMPA will not make the exchange of the clothing
 

To make the exchange, it is important to coordinate the exchange via WHATSAPP at +506 6050-9808 .

 

Important instructions to consider to apply the exchange policy:

The exchange is only made once, meaning we do not accept exchanges on exchanges. This is to take care of the clothing and products. 
 

  • If you are requesting a clothing exchange, it is important to consider that clothing that is used or improperly washed will not be exchanged. 

  • If you are requesting a clothing exchange due to damage, if the damage was caused by choosing the wrong size, the clothing will not be exchanged. 

  • It is important to consider that the application of the exchange policy does not apply to caps. 

  • PAMPA does not offer cash refunds for return amounts. The exchanges you wish to make must be for an available product or clothing item. If there are no clothing items or products that interest you, we will issue a credit note valid for 60 days. The shipping amount will not be considered part of the purchase when issuing the credit note, as this is an external service to PAMPA.

  • The credit note will be valid for 60 days after the purchase is made. That is, only the remaining days to fulfill the 60 days of warranty will be taken into account for its validity.

  • In case of loss or misplacement of the credit note, PAMPA is not responsible and therefore the application of exchange policies does not proceed.
     

2. Warranty Policies for our products

 

It is important to take into account the following situations that would prevent the application of our product warranty policy:

 

  • If the exchange is due to damage caused to the clothing and not under warranty.

  • If the clothing was chosen in the wrong size and this causes damage to the clothing.

  • Clothing exposed to the use of chemicals that discolor the clothing.

  • Clothing altered or modified by the customer.

  • Incorrect use of the clothing's washing and care instructions.
     

Consider the following situations that allow the application of our product warranty policy:

 

  • If the clothing has an irregularity and all the clothing's care and washing recommendations were followed.

  • Improper gluing and sewing.

  • Manufacturing defects.

  • The warranty does not cover the shipping amount if the order is sent by courier, this is at the customer's expense. Delivery is coordinated in advance with PAMPA via WHATSAPP at +506 6050-9808